At Revictone, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.
1. Eligibility for Refunds
- You may request a refund within 3 days of receiving your order.
- To be eligible for a refund, the product must be unused, in its original packaging, and in resalable condition.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team at revictone.help@gmail.com with your order number and a brief description of the reason for the refund request.
- Our team will provide you with instructions on how to return the product.
3. Return Shipping
- You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.
4. Processing Your Refund
- Once we receive your returned product, we will inspect it and notify you of the status of your refund.
5. Non-Refundable Items
Please note that the following items are non-refundable:
- Products that have been opened or used
- Gift cards
6. Exchanges
If you would like to exchange a product for a different size or shade, please follow the return process above and place a new order for the desired item.
7. Contact Us
If you have any questions about our refund policy or need assistance, please contact us at: revictone.help@gmail.com